Good to know
FAQ & policies
Clear answers before you order. Still wondering? Email goldenhourinvitations.custom@gmail.com.
Are these digital files or printed invitations?
All products and custom suites are digital. No physical item is shipped.
Can I edit the template myself?
Each editable template can have the overall color scheme and all information change. The basic design will stay the same.
Can you edit it for me?
Yes! Go to the custom design and submit your request!
How and when will I receive my files?
You will receive an email with your files within 5-7 business days.
How many revisions are included?
If there are any mistakes I will redo them for free. If you are just not feeling it, I charge a $10 makeover fee and you will get a new custom order.
What if I provide incorrect event details?
Please proofread all names, dates, times, locations, and links carefully. Corrections requested after final approval may have a small re-editing fee. Golden Hour Invitations is not responsible for printing or sharing costs caused by customer-approved errors.
Can I print the design anywhere?
Yes. You may print at home or use the printer of your choice. Colors and trimming can vary by printer, so a single test print is recommended before placing a full order.
What is the cancellation and refund policy?
Because digital products cannot be returned, editable-template purchases are final. For custom work, cancellations before design begins may be eligible for a refund minus payment fees. Once work has started, payments are nonrefundable. If Golden Hour Invitations cannot fulfill an accepted order, the affected payment will be refunded.
May I share or resell the editable template?
No. Your purchase is a personal-use license for one event. You may not share the edit link, redistribute files, resell the template, or claim the design as your own. You may share finished exports with your printer and event guests.
Privacy notice
Your details stay purposeful.
Information submitted through the order form is used to answer your inquiry, confirm scope and timing, create your requested designs, deliver files, and maintain basic business records. Golden Hour Invitations does not sell your personal information. Event details and inspiration images are shared only with service providers needed to fulfill the order, such as email, file delivery, and payment services. To request access, correction, or deletion, email goldenhourinvitations.custom@gmail.com.
Policy template last updated October 2026. Have your final policies reviewed for the laws that apply to your business.